Terms & Conditions

Last updated: April 2026

By using UlizaMart you agree to these terms. We try to keep them short and human; please read carefully. If something here doesn't make sense, ask us.

1. Who we are

UlizaMart is an online marketplace operated from Nairobi, Kenya. We host independent sellers who list their own products and fulfil their own orders.

2. Accounts

You must be at least 18 to open an account. You're responsible for keeping your password confidential and for activity that happens on your account.

3. Orders and pricing

Prices are shown in Kenyan Shillings (KES) and may change without notice. An order is only confirmed once payment has been received and we email you a confirmation. If a listing has an obvious pricing error we may cancel the order and refund you in full.

4. Sellers

Sellers on UlizaMart are independently approved. They're responsible for their listings, stock and after-sales support. We may suspend sellers who breach our policies.

5. Returns and refunds

See our returns policy for full details. Some items can't be returned for health and safety reasons.

6. Acceptable use

Don't use UlizaMart to break the law, harass other users, scrape data at scale, or list counterfeit, dangerous or restricted goods.

7. Liability

UlizaMart provides the platform "as is". To the extent allowed by law, our total liability for any claim is capped at the amount you paid for the order in question.

8. Changes

We may update these terms occasionally. We'll post the new version here and update the date above.

9. Contact

Questions? Reach us through our contact form.